Fifteen Things for 2015

With the New Year, I was inspired to write a blog entry, something I haven’t done for a while. Then I couldn’t think of a topic, so I will just post some information and reminders about me and the house-call grooming service. Fifteen things for 2015!

1. You are welcome to pre-book standing appointments, up to a year in advance. As I write this, there are already eleven appointments pre-booked for December 2015. Appointments are booking about four to six weeks in advance, so I highly recommend pre-booking as a way to avoid disappointment.
2. Easter this year is Sunday, April 5th. It moves around, and sometimes catches folks by surprise. Christmas is December 25th every time, people. I can’t help you if you forget that one. I will be taking this year’s March Break as a holiday.
3. I do my best to be on time, but I have to add this caveat. Due to the insane traffic and construction in the GTA, all appointment times have to be considered approximate. 11 a.m. has become 11-ish. I also will no longer drive in snow storms. People are maniacs.
4. You may contact me via phone, text, email, Facebook message, Twitter, or Instagram. I will always reply to you via the same method you contacted me. Technology isn’t perfect, and neither am I (I once emailed an invite to my dentist to a family gathering), so if you haven’t heard from me within a couple of business days, please get in touch again.
5. I don’t answer the phone while I’m grooming or driving but I will check messages between appointments.
6. Payment is cash, cheque, or e-Transfer. I’m not interested getting into debit or credit transactions. I can always come back if you have forgotten to get cash, so long as it is just an occasional occurrence. You all know I’m pretty relaxed about that part, as several of you have chased me down the driveway waving funds because I’ve forgotten to get paid.
7. I am pretty flexible and can groom your dog in nearly any location, provided there is a power source, and adequate light. That said, certain things do make it more difficult. A damp, cold location means that the drying process will take much longer. If the lighting is poor and I can’t see, that will affect the quality of the finished work. Try reading your vitamin bottle in certain light, you’ll see what I mean. Also, if events occur within the home that make me uncomfortable, I will be unlikely to return.
8. I have strong People-Pleasing patterns and try to accommodate everyone and make them happy, so if I say no, be assured that I really can't say yes.
9. I am not a veterinarian. I can not diagnose or give medical advice. I can only point out issues or behaviours with your dog that I think are unusual or cause for concern. I’ve seen a lot of dogs over the years, so I may have some applicable anecdote, but you should always check with your vet regarding any health issues.
10. Your vaccine protocol is between you and your veterinarian. I do not require proof of vaccines before grooming your dog. Due to this policy, I will not be able to groom aggressive or biting dogs.
11. I’m an old groomer. Did you know that at one time the average career life of a groomer was thirteen years? I’m at nearly twenty! I also crested a birthday hill with a zero in it last year and am now on the downward slope. I have a standing appointment with a massage therapist and a chiropractor so that I can move. I can no longer ignore it when I am ill and just carry on working, nor can I groom as much as I used to in a day. If I want to keep grooming until I’m eighty, I will have to pace myself. Not to mention, you really don’t want me bringing my germs to your house, sniffling all over your clean dog.
12. I am not accepting new clients at this time. Thank you for all your referrals and for thinking of me. I will let you know when I can take on new customers.
13. I often take photos of your dogs, purely for fun. Most people enjoy seeing photos of their dogs, all clean and tidy. I also have a few clients where my picture of the dog was the last photo taken before the little soul passed on. The pictures are always posted on the Pets Are People Too Facebook page. If you would like the original files, just let me know. If you don’t want photos of your dog either taken at all, or posted on Facebook, just let me know. I’ll be sad though, just saying.
14. 
    I currently own three dogs that were adopted from clients, given up for various reasons. I call them my little hand-me-downs. I am also listed in two wills as the beneficiary of their dogs, should the worst occur. I love your dogs like they were family. Although I honestly can’t keep adopting more dogs, if you are client and something should happen in your life and you can’t keep your pet, please let me know. I will do my best to help, and I am acquainted with several wonderful local rescues. Similarly, if you are looking to add a new family member, the rescue groups are a great place to start. If you would like to be involved with dogs but aren’t able to permanently add another to your household, most of the rescues are desperate for volunteers and foster homes. I also live about a five minute drive from the Humane Society of Durham Region. If you have any items that you would like to donate, I can pick them up from you and drop them off at the shelter.
15. I only know the best people. I have been shown so much kindness and generosity over the years, and I am deeply grateful. Thank you for everything, and have a wonderful 2015.

Pet First Aid

Have you ever considered what you would do in an pet emergency? Have you ever had a circumstance where your dog was injured, choking, or ill and you didn’t know what to do? A veterinarian is your pet’s best chance for survival or treatment, but how do you keep the dog alive or comfortable until you can get to the vet? We all love our pets, but is there ever a situation where it isn’t safe to interfere or assist?

As a dog groomer and pet owner, I highly recommend taking a Pet First Aid course. I have certified in Pet First Aid several times, and now hold a American Red Cross Pet First Aid certificate. I have rarely had to use the skills I learned, but I have been grateful for the training when I needed it. For example, two of my dogs have choked, and required immediate assistance or they would no longer be with us. A neighbour’s dog was hit by a car and was badly injured.

A Pet First Aid course can take anywhere from 4 to 12 hours, usually on a weekend. A Google search for your city will yield class providers and dates. Groomers can also usually attend certification classes at most of the major trade shows. It is a small amount of time to spend on something that could have a profound result for your family. Ask your pet caregivers, the sitters, walkers, trainers and groomers, if they have taken a Pet First Aid course.

I have also purchased a terrific resource for home and travel. It is an app for your phone or tablet that contains nearly all of the information you would need in a pet emergency and includes excellent videos on how to perform the techniques. For the minimal cost of $3.00 you can have your reference textbook on hand at all times. Find it at: http://jive.me/apps/petfirstaid/

Getting Wet

You can’t be too dainty and be a successful dog groomer. As I mentioned before, grooming comes with a high Yuck Factor. There are bad smells and bodily functions, oozing and stickiness. It is hairy, hot, and humid. A groomer generally doesn’t have a good hair day for long. Most especially, you can’t mind getting wet. I have had days where I end up wet clean through, even down to my socks.

There is a special kind of dog that either has a peculiar sense of humour or a keen sense of fair play. This type is determined that the groomer should be as wet as the dog or the bath is incomplete. They will shake frequently, continuously or, in the case of the smarter ones, strategically. They can not be deterred by a gentle hand on the shoulder or by lifting up one front leg. The dog might be as large as a Newfoundland or as tiny as a Yorkshire Terrier but the size is irrelevant. The big ones can drench a large area with a good shake and the smaller ones learn to slip the grooming restraint and leap into your arms or climb your body when they are at their wettest.

However, I will say that some of my worst and wettest days have been my own fault. I have lost count of the number of times I have dropped the shower nozzle and had it whip around like a wild firehose. Sump-pump style bathing systems are even worse and can make an impressive mess in just a few seconds. Why is it that we always try to catch the hose rather than turn off the water?

In-home grooming has offered a new and exciting way to soak myself. I have been in a great number of bathrooms, most of which are far nicer than my whole house. Many people have renovated their bathrooms to include spa-quality walk-in showers. These huge enclosures have rainfall showers, wall mounted jets, and handheld showers. All of them. In one. I have stood and stared at a half-dozen knobs and dials. Finally, convinced that I have figured out the controls, I make a bold choice, grab the handheld nozzle, turn on the water, and twist a knob.

Generally what happens next is that I am standing directly under the lovely rainfall shower as it comes on. I fumble with the controls, panicked, dodging, dripping, as the dog retreats to the corner of the shower (which can be several feet away in some of these bathrooms) and laughs its head off.

I’ve learned to bring a lot of towels and wear quick-dry clothing, and that's why the ponytail was invented anyway.

Artwork copyrighted by Christopher Cowley, Windchill Studios.

Questions Answered

"Hello Cousin, Regina my Cockerpoo (more poo than cocker) gets matted easily, I bought clippers to be able to shave her and ,as you suggested above, start new. She is VERY curly and I can't seem to get the clippers to glide through her hair. What am I doing wrong?"

Ha! What a great question! I have the lovely long-winded answer I promised you.

Many people purchase commercial pet trimmers with the laudable intention of grooming their pets at home. Nearly as many end up discarding those trimmers in frustration and returning to their regular groomer with a hangdog expression and a patchy looking pet. The problem is that there can be more than one problem. The equipment, coat type, and coat preparation all combine to create an impossible situation for the pet owner.

Pet trimmers of the type you can purchase in Walmart are not usually powerful enough to handle a matted or dirty coat. The motor can often heat up and the blades may drag. Trimmers may also have an integrated blade that does not detach. It can be replaced, but not sharpened. To have a longer clip you will have to use a plastic snap-on comb. These combs will not pass through any tangles or matts and will contribute to the frustration. These trimmers can be great once the coat is trimmed off and you can use them to maintain the style.

More expensive, professional grade clippers are more durable and powerful. They also have the option of using a wide variety of detachable blades of different lengths. The blades can be sharpened when they are dull. You can often find a used or refurbished set of professional clippers for a reasonable price.

If you have a set of professional clippers and are experiencing difficulties it might be because of the blades. I have found that new blades come with a residue on them that renders them dull straight out of the package. To remove the residue you will need to immerse the blade in a special blade wash, and sometimes the stuff is so hard to get off you will have to repeat this several times. Because of the friction from the high speed at which they move blades also need to be oiled before each use. Only a small amount of oil is required or it will get all over the dog. A blade that has been used for some time will heat up, hot enough to burn. The blade wash can also be used to cool the blade down.

The type of coat you are trying to clip can be a challenge. Fine coats or undercoat can get trapped between the cutting edge and the main part of the blade. If even one hair is between the two surfaces the blade will jam. To add to the fun, some blades just tend to be prone to jamming and some do not. I have one magical 7F that works on any coat, and three more that each respond badly to a different type of coat. That is another reason why the pet trimmers with non-detachable blades can be a problem. It isn’t easy to clear a jam in the blade. With a detachable blade that is jammed, remove the blade from the clipper. Slide the cutting edge to one side without removing it entirely. Blow on the blade and use your fingers or a toothbrush over the comb and cutting edge to remove any trapped hair. Slide the cutting edge entirely to the other side and repeat. Replace the blade on the clipper and give it another go.

Finally, you mentioned that Regina’s coat is very curly and that she needs a do-over haircut. With a matted coat you need to clip under the matt line. You can not clip over the top. This means you will probably end up with a very short haircut. My go-to blade for a shave-down is a 7F. Most clipper kits come with a 10 which is quite short but fine for the purposes of a do-over. You will not be able to use any snap-on combs if there is matting. I like to wash the dogs before I clip them because I find it is easier to clip a clean coat. If you can use a forced air dryer to blow dry the coat that can help to lift the matts away from the surface of the skin. A clean, dry, straightened coat will be easier to clip.

You may need to make a starting point if the coat is very matted. With extreme care!!! slide a pair of scissors between the shoulder blades and, using tiny snips, create a small line following the spine. Only close your scissors if you are sure you have hair and not skin. Once you have that starting point you can use your clippers. Matted coats don’t clip off cleanly and you have to move slowly. I find it works best if you work the clipper in a “U” shape. Don’t force the clipper through or you might nick the dog, and be mindful of the blade temperature.

I hope this was helpful to you. Let me know if you have any more questions and I’d be happy to help!

The Importance of Grooming Your Dog

Wow. Who knows when this poor little Lhasa Apso was last groomed? Lhasas are not a shedding breed, so if their coats are not brushed and combed out properly, mats can form very easily. When mats get wet, through rain, snow or bathing, they tighten until they form a felt-like strength. Moisture can cause bacteria and fungus to grow causing hot spots or even worse infections. The dog's skin is stretched tightly underneath the knots, and her blood recedes. It is then impossible to brush out the dog without torturing her and damaging her skin. The only prudent course is to "strip" the coat off, and allow her (and the owners) to start over.

What a difference! The poor little Lhasa has been "stripped" on a #15 blade. That is just about the closest blade that we can use, but it was necessary in order to clip below the mat line. As you can see, the coat came off all in one piece, which indicates just how tightly the coat has woven together. Hopefully her skin, as the blood rushes back to the surface, will not suffer any irritation. Let's also hope that her owners will do a better job of maintaining her coat this time! Non-shedding breeds should be groomed every four to eight weeks depending on the owner's lifestyle and commitment.

Supergroomer

Let me be clear. The Supergroomer is not a classic heroic character. She is usually an antihero, and occasionally a villain. A delusion of heroism that crops up in my mind from time to time, the Supergroomer encourages me to attempt actions that are clearly unwise or beyond my capabilities. She is responsible for most of my physical injuries and definitely for my mental burnout. It is the Supergroomer who says “Yes” when the answer should be “NO WAY”. She can be both the angel and devil on my shoulder, whispering mad ideas mixed with genius so that I cannot tell the difference.

It was the Supergroomer who agreed to groom an enormous Newfoundland on a day when she knew I had no assistant coming in to the shop.

“He is so well behaved,” she said. “You can do it by yourself.”

The dog did have exquisite manners and, like the gentleman he was, heaved himself up and put his front paws on the edge of the raised bathtub. “See! You only have to lift half of him,” the Supergroomer said. With a mighty grunt, like the hammer throwers at the Olympics or that notorious tennis player, I managed to heft the back end of the giant dog up and into the tub. There were lights, purple and red lights, that exploded into my vision along with some serious dizziness and a little disorientation. But he was up there.

I phoned my husband. “What percentage of your body weight are you supposed to be able to lift without killing yourself?” I asked.

“Why? What did you do now?” he said.

“Nothing, nothing. I’m just curious.”

Once my breath returned, I bathed the Newf and used the high velocity dryer to blow out most of the moisture in his coat. Then I tried to get him out of the tub. “Down is easier than up,” said Supergroomer. “Gravity, you know.”

The Newfoundland knew about gravity too. He was big enough that he generated his own field. No matter what I tried, I could not get him to put his front legs on the edge of the tub. Because he was raised up, and incredibly heavy, I couldn’t lift him over the edge myself. Then he had enough. He lay down and I was toast. Practically in tears, I phoned my Dad. “Could you please come over and help me lift a dog?”

My folks lived close by, so the Newf hung out in the tub for a short time while we waited for Dad to arrive. “Holy crap!” he cried. “I thought you needed help lifting a dog up! How did you get that thing up there by yourself?”

The two of us wrestled the dog out of the tub, and I saw those fireworks again. Amazingly, my heart did not explode, nor did I get a hernia. But not from lack of trying.

Artwork is trademarked by Chris Cowley, Windchill Studios

My Pets

Although I have known groomers who didn’t have any dogs, most of us have multiple pets. I am no exception. Currently our animal family consists of three Schipperkes, a Bengal cat, and a domestic black cat.

“Skipper-what?”

“Schipperkes (skipper-keyes, or shkey-per-keyes).”

Schipperkes are a small, agile, active breed from Belgium, bred to guard the barges and chase vermin. In North America they are black, but in Europe I believe that cream and chocolate are also acceptable. They are double-coated and shed seasonally (one of mine ends up practically bald), hardy and hilarious. Intelligent, expressive, affectionate, and a little bit stubborn, they are little devil dogs that have won our hearts. Our first was sort of an unintentional acquisition but, like Lay’s Potato chips, we found we couldn’t stop with one. Alice is nearly thirteen, our male Vegas is nine, and Cleo is seven.

Growing up without a cat, naturally owning one became one of my fondest desires. Once I left home, I determined that I would have a pure-bred cat of my own. I explored several different breeds, admiring Burmese, Bengals and Maine Coon cats, and finally settling on a Ragdoll. We went to a breeder of gorgeous Ragdolls out in Mississauga. She kindly showed us around her immaculate modern home and introduced us to her small cattery, gamely ignoring the fact that Chris had erupted into monstrous sneezes the moment we passed through the door. He shuffled and snuffled after us, one of her tissue boxes tucked under his arm, until we had to acknowledge that another ten minutes might be the end of him.

“Sometimes people are okay in a house with just one,” the breeder suggested, hopefully.

Chris shook his head at me desperately, and off we went.

I abandoned the thought of a long-haired cat and dragged Chris off to the outskirts of Kingston to visit a breeder of Bengals and Pixie-Bobs. This house was much, much older, and the although the house was clean, the cattery was much larger. Chris was dubious and filled his pockets with Kleenex. We entered the cattery where a litter of fluffy Pixie-Bob kittens had free reign. They all promptly pounced on Chris, climbing his frame like a jungle gym. He was crawling with kittens, and not one sniffle. Amazed, after shaking free the last Pixie-Bob, we introduced him to a few Bengals. No reaction whatsoever. We came home with a gorgeous six month old male, Diego. He is now 9 years old.

A few years ago I had found a stray cat on the street and brought her home. We didn’t find her owners, so we kept her. Jessie was part of our family for a couple of years but she unfortunately had an immune disease and we weren’t able to save her. We all missed her terribly, including Diego who seemed at a loss. After a time we discussed adding another cat, and went to an adoption event at PetsMart “just to look”. We came home with Licorice, a gorgeous black young domestic cat. She and Diego skipped right over the “getting to know you” introduction routine and she made herself right at home.

So our house is full of fun, although Connor is a fan of symmetry and is campaigning for a third cat to make the set. He’s campaigning for a baby sister too, but that isn’t going to happen either.